ideaburger has this interesting post on CRM. Remember, Gandhi said this almost 65 years back, when customer centricity was not even a distant dream.
A Customer is the most important visitor on our premises.
He is not dependent on us.
We are dependent on him.
He is not an interruption on our work.
He is the purpose of it.
He is not an outsider on our business.
He is a part of it.
Jay, from Bangalore
